Issue Resolution Duration
Question: How long does it take for an issue to be closed?
This metric is an indication of how long an issue remains open, on average, before it is closed. Issues are defined as in Issues Closed.
For issues that were reopened and closed again, only the last close date is relevant for this metric.
Objectives
This metric can be used to evaluate the effort and time needed to conclude and resolve discussions. This metric can also provide insights to the level of responsiveness in a project.