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GrimoireLab Guide

Time to close

Question: How much time passes between creating and closing an operation such as an issue, change request, or support ticket ?

Description

The time to close is the total amount of time that passes between the creation and closing of an operation such as an issue, change request, or support ticket. The operation needs to have an open and closed state, as is often the case in code review processes, question and answer forums, and ticketing systems.

Visualizations

Average time to close

Steps

  • For metrics set the aggregation to Average and the field to time_to_close_days.

    metrics-close

  • This visualization does not require any changes in Buckets.

    time-to-close

Median time to close

Steps

  • For metrics set the aggregation to Average and the field to time_to_close_days.

    metrics-close

  • This visualization does not require any changes in Buckets.

    time-to-close